Exchanges are offered on full priced and up to 25% off sale items as long as the product is in its original condition.

Please complete a return request form to request an exchange and advise us of the new item(s).

Please note, we do not cover the shipping cost to resend you the new item(s) for your exchange. You will be sent a link to pay for shipping once we have received your return.

Store credit is offered on full priced items and up to 25% off sale items as long as the product is in its original condition.

You can return the item(s) and we will issue a store credit minus the original cost for us to ship it to you.

Please complete a return request form to proceed with your return.

Returns, exchanges or store credits are not eligible on orders with items discounted at 30% off or more which are deemed as clearance sale items.

The sale is final on your purchase.

*Please select our products carefully and only make your choice based on the colours you see in the studio images with the white background. If you have any questions on colours or materials used, you can get in touch with us to request more information and imagery of the product in natural light: hello@islalabel.com. 

Item must be in unused and in original condition with packaging intact. There must be no dirt, sand or stains of any kind.

*Please select our products carefully and only make your choice based on the colours you see in the studio images with the white background. If you have any questions on colours or materials used, you can get in touch with us to request more information and imagery of the product in natural light: hello@islalabel.com. 

Item must be in unused and in original condition with packaging intact. There must be no dirt, sand or stains of any kind.

For all sales that were processed using Paypal or Afterpay that are eligible for a refund, the 4.5% Paypal or 6.8% Afterpay merchant fees will be deducted from the total refund amount.

This fee will not be deducted for exchanges or store credits.

All of our products are manufactured to the highest standard. Before it is sent to you, the items go through a number of checks by quality control, to identify any faults. If you discover that your item arrives faulty, please get in touch with us at hello@islalabel.com along with images of the faulty item, within 7 days of delivery. The item must then be returned to us within 7 days after the fault has been reported so we can inspect the damage.

PICNIC RUGS & ACCESSORIES

Pulling of the threads, fabric deterioration, colour fading or any other symptoms of wear and tear over time does not deem the product to be faulty.

Please take care of the item(s) by following the care instructions here on the relevant product page.

If our quality control team verifies the item is faulty, we will provide a replacement or refund the order, as well as refund the cost of the shipping. The return post needs to be regular registered post (not express post) and the receipt for shipping needs to be provided for a full refund.

Please note, our cooler bags and beach bags are handmade so there may be aspects of the product that we wouldn't deem to be a fault. Please get in touch to discuss further hello@islalabel.com.

BEACH UMBRELLAS & CABANAS

Pulling, fabric deterioration, colour fading or any other symptoms of wear and tear over time does not deem the product to be faulty.

Please take care of the item(s) by following the care instructions on the relevant product pages.

Please note, our beach umbrellas and cabanas are handmade so there may be aspects of the product that we wouldn't deem to be a fault. Please get in touch to discuss further hello@islalabel.com.

We offer a 6 month warranty on all beach umbrellas and cabanas for faults and defects that can incur from the production process. We will send you a replacement part where possible, or we will replace the item.

Please get in touch with a video to show the issue you're experiencing with your item so we can assess it and we will get back to you with next steps.

Damage caused by wind, misuse or lack of appropriate storage will void your warranty.